System Status
All Systems Operational
Australia Region (AU Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Australia Region (IT Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
New Zealand (NZ Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Asia Region (AP1 Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Whatsapp Operational
Asia Region (AP Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
Email Operational
SMS Operational
Americas Region (US Instance) Operational
Whispir API Operational
Whispir Web Application Portal Operational
SMS Operational
Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - AU Region Oct 8, 2024 20:00-23:00 AEDT
We want to inform you that Whispir is scheduled to perform planned maintenance on the AU region on Tuesday, October 8th, from 20:00 to 23:00 AEST

During this maintenance window, there may be some service downtime and minor disruptions. Whispir recommends that customers implement their Business Continuity Processes during this maintenance window in order to minimize disruption to your communication services.

Our dedicated team will work diligently to ensure that the maintenance is completed as quickly as possible and will make every effort to minimize the planned downtime. We will provide updates on our progress throughout the maintenance period.

If you have any questions regarding this upcoming maintenance. please do not hesitate to contact us at support@whispir.com.
Posted on Sep 24, 2024 - 12:11 AEST
Past Incidents
Oct 6, 2024

No incidents reported today.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
SMS Delivery Issues on the AP Instance
Resolved - We are pleased to inform you that the issue has been resolved.

We apologize for any inconvenience this may have caused and appreciate your patience during the resolution process. Please reach out to our support team if you have any further questions or concerns.
Oct 3, 22:51 AEST
Identified - The issue has been identified and a fix is being implemented.
Oct 3, 22:37 AEST
Investigating - We’ve identified an issue affecting SMS delivery on our AP instance, and our response teams are actively investigating the cause. Please rest assured that our AP1 instance remains fully operational and unaffected by this issue.

We're working diligently to resolve the situation as quickly as possible.

Thank you for your understanding and patience.
Oct 3, 21:47 AEST
Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024
Scheduled Maintenance - AU Region Database Upgrade
Completed - The scheduled maintenance has been completed.
Sep 29, 18:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 15:00 AEST
Scheduled - Date: Sunday, September 29, 2024
Time: 15:00 - 18:00 AEST
Affected Services:

- Messages with attachments (e.g., emails)
- File visibility on the platform

Maintenance Overview:
Whispir will be performing scheduled maintenance to upgrade our primary database. This upgrade is part of our ongoing efforts to enhance performance, improve reliability, and scale our infrastructure to meet increasing demand. Our team will work diligently to complete the maintenance as quickly as possible, with every effort made to minimize downtime.

Service Impact:
During the maintenance window, you may experience the following:

- Temporary Service Disruptions: Brief downtime affecting messages with attachments, such as emails.
- Limited File Access: Some files may not be visible on the platform.

If you have any questions or concerns about this upcoming maintenance, please contact us at support@whispir.com. We appreciate your understanding and patience as we work to enhance our services.
Sep 16, 16:51 AEST
Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024
Message Sending Issues in the NZ Region
Resolved - This incident has been resolved.
Sep 23, 12:22 AEST
Monitoring - We are pleased to inform you that the platform has stabilized, and messages are now being sent and delivered successfully.

Our team is actively monitoring the platform to ensure continued performance, but should you encounter any issues or have any concerns, please don't hesitate to reach out to us.

You can contact our support team at support@whispir.com, and we will be happy to assist you.
Sep 23, 10:26 AEST
Investigating - We have identified an issue in sending messages in the NZ instance. Our technical teams are working on this to resolve the issue.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to our support team at support@whispir.com
Sep 23, 10:02 AEST
Sep 22, 2024

No incidents reported.

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